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ServiceNow is a cloud-based platform that offers a wide range of IT service management (ITSM) solutions to businesses of all sizes. To ensure that the platform is used effectively, ServiceNow provides training and certification programs for IT professionals. One of these certifications is the ServiceNow Certified System Administrator (CSA) certification exam. ServiceNow Certified System Administrator certification is designed to test the knowledge and skills of IT professionals in using the ServiceNow platform to manage IT services.

ServiceNow CSA Exam is a comprehensive certification program that is recognized globally. It is designed to validate the skills and knowledge required to be an effective system administrator for the ServiceNow platform. Passing the exam requires a thorough understanding of the ServiceNow platform and the ability to apply that knowledge to real-world scenarios. CSA exam is designed to be challenging, but it is also a valuable opportunity for professionals to demonstrate their expertise and advance their careers in the ITSM field.

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To earn the ServiceNow CSA certification, candidates must pass a comprehensive exam that covers a wide range of topics related to ServiceNow administration. CSA exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. CSA exam covers topics such as creating and configuring workflows, managing users and groups, working with ServiceNow tables, and troubleshooting common issues. Candidates who pass the exam are awarded the ServiceNow CSA Certification, which is recognized by top IT companies worldwide. ServiceNow Certified System Administrator certification not only validates the candidate’s knowledge and skills but also provides them with a competitive edge over other IT professionals in the job market.

ServiceNow Certified System Administrator Sample Questions (Q172-Q177):

NEW QUESTION # 172
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

A. Flow Diagrams
B. Flows
C. Action Sets
D. Action Sequences
E. Task Flows

Answer: A

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/flow-des

NEW QUESTION # 173
Which tool is used to define relationships between fields in an import set table and a target table?

A. Schema Map
B. Import Designer
C. Dictionary Map
D. Transform Map
E. Transform Schema
F. Field Transformer

Answer: D

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/c_Impor

NEW QUESTION # 174
What Service Catalog feature do you use to organize items into logical groups?

A. Categories
B. Variable sets
C. Catalog items
D. Sections

Answer: A

Explanation:
In Service Catalog Management, categories are used to logically group catalog items to make navigation easier for users. Categories help organize items into meaningful sections, ensuring that users can quickly locate the services they need.
For example:
"Software Requests" can be a category containing catalog items like "Microsoft Office," "Adobe Photoshop," and "VPN Access."
"Hardware Requests" can include items like "Laptops," "Monitors," and "Keyboards." Why Are Other Options Incorrect?
A . Variable Sets ❌ - Variable sets are reusable groups of variables for catalog items, but they do not organize items into groups.
B . Catalog Items ❌ - Catalog items refer to individual service requests (e.g., "Request a Laptop"), but they are grouped using categories, not other catalog items.
C . Sections ❌ - Sections are used in forms to group related variables together, not for organizing catalog items.
Reference:
ServiceNow CSA Documentation - Service Catalog Management
ServiceNow Official Product Documentation - Organizing Catalog Items (https://docs.servicenow.com)

NEW QUESTION # 175
On a Catalog Task record, how would an administrator change the priority choice options?

A. O Right-click the Priority Label > select Configure Choices
B. O Right-click the Priority Label > select Configure Lists
C. O Open the Data Dictionary > select Values
D. O In the Context menu of the form, select Configure Options

Answer: A

NEW QUESTION # 176
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A. Select Fields and Columns module
B. Select Field Class Manager module
C. Click on context menu, select Configure > Form Designer
D. Right click on form header, select Configure > Form Layout

Answer: C,D

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change- management/task/t_CreateCustomField.html

NEW QUESTION # 177
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Formal ServiceNow CSA Test, CSA Pdf Braindumps

2026 ServiceNow CSA: Pass-Sure Formal ServiceNow Certified System Administrator Test

ServiceNow Certified System Administrator Sample Questions (Q172-Q177):

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